Hi this is Nick calling from City Furniture store.
As you are the store manager, I was hoping you could help with a problem that we have.
Last week a customer ordered office chairs for their company.
We delivered the order yesterday but it appears that we delivered the wrong model.
The client needs the chairs by this week but we don’t have any of the correct model in stock right now.
We are getting a shipment of the chairs next week but we need to do something in the meantime.
Since this is a corporate account, we should do the best we can to correct this issue.
They are the regular customer for us. What do you think we should do to keep them satisfied with us in a professional way?
Please call me back with your suggestions. Again, this is Nick.
우리 가구점 실수로 손님에게 다른 의자가 배달되었다. 손님은 이번 주내로 의자가 필요하다고 하는데, 우리는 재고가 없고 다음 주에 물건이 입고 된다. 어떻게 해야 우리 고객을 만족시킬 수 있을까?
Hi, this is Sarah calling you back.
I see that you have a problem at the store with our delivery.
So you want to know how to make the customer happy with us.
This is because they didn't get the right chair from us.
Well, I am happy that I can help you so don’t worry about anything. I have some good suggestions for you.
First, I think it is a good idea to issue an apology by calling or emailing. This will be very helpful.
Second, We need to borrow the chairs from our other branch.
They should have some chairs to spare. And then, we need to send them by express mail.
I am sure they can get the chairs on time.
Lastly, we should give customer compensations such as discount coupons.
This way, we can satisfy them and keep our business with them.
These are my suggestions for you. Please call me back with any questions. Again, this is Sarah.